At Loris Healthcare, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a simple 7-day return policy starting from the date of delivery. This policy applies to all products purchased directly through our official website or authorized retailers, giving you peace of mind with every healthcare and wellness investment.
Eligibility for Returns
To be eligible for a return, items must be unused, unopened, and in their original packaging with all seals and labels intact. Returns cannot be accepted for products that have been opened, partially used, or damaged due to improper handling by the customer. Please ensure that the product is in its original, saleable condition before initiating a return request through our customer support team.
How to Initiate a Return
Once your return request is approved, you are responsible for securely packaging the item and shipping it back to our designated facility. We recommend using a trackable shipping service, as Loris Healthcare cannot be held responsible for lost or damaged return packages. Return shipping costs will be borne by the customer unless the return is due to a defect or an error on our part.
Refund Process
After we receive and inspect the returned product, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method. Please note that original shipping charges are non-refundable.
Damaged or Incorrect Items
If the product you received is damaged, defective, or incorrect, please contact our customer care team immediately. We will provide guidance on returning the item and ensure that you receive a replacement or a full refund, including shipping costs, where applicable.
Customer Support
Our customer care team is always available to assist you with any questions or concerns regarding returns, refunds, or product issues. You can contact us at lorishealthcare7@gmail.com or call us at +92 321 4066188. We strive to make the return process smooth and hassle-free to maintain your confidence and trust in Loris Healthcare.