What is Loris Healthcare?
Loris Healthcare is a Pakistan-based online healthcare and wellness store operating on Shopify. We provide carefully selected healthcare products to customers with a focus on quality, transparency, and customer satisfaction.
Is Loris Healthcare a Pakistani store?
Yes, Loris Healthcare is operated and managed from Pakistan. All business operations, customer support, and order management are handled from Pakistan.
Where does Loris Healthcare ship?
We currently ship orders to the United States and Canada only. At this time, we do not offer shipping to other countries.
Where do the products ship from?
Orders are fulfilled through our international logistics partners to ensure delivery to the USA and Canada. Shipping arrangements are handled professionally to meet international delivery standards.
How long does shipping take?
Delivery time depends on the shipping option selected at checkout. Standard shipping usually takes 14 to 28 days. Expedited shipping typically takes 5 to 7 business days. Delivery times are estimates and may vary due to customs clearance or courier delays.
What are the shipping charges?
Standard shipping is charged at a flat rate of 29 USD. Expedited shipping is available for 39 USD. All shipping charges are displayed clearly at checkout before payment.
Are customs duties or taxes included?
No, customs duties, import taxes, or clearance fees are not included in the product or shipping price. All shipments are sent on a Delivered Duty Unpaid basis, and any charges imposed by customs authorities are the responsibility of the customer.
Can I cancel my order?
Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation is not possible.
Can I change my shipping address after placing an order?
Address changes are only possible before the order is processed. Once the order has been shipped, we are unable to make changes to the delivery address.
What is your return policy?
Returns are accepted only for unused and unopened products within 7 days of delivery. Due to hygiene and safety reasons, opened or used healthcare products cannot be returned unless the product is defective or incorrect.
Do you accept returns on sale items?
Products purchased during sales or promotional offers are generally non-returnable unless the item received is defective or incorrect.
What should I do if I receive a damaged product?
If your product arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with clear photos and your order number so we can review and resolve the issue.
Do you offer exchanges?
We do not offer direct exchanges. If eligible, you may return the product according to our return policy and place a new order separately.
How are refunds processed?
Approved refunds are processed to the original payment method where possible. In some cases, refunds may be issued as store credit. Refund processing time depends on your payment provider and bank.
Are shipping charges refundable?
Shipping charges are non-refundable unless the return is due to an error on our part, such as sending a wrong or defective item.
Is my personal information safe?
Yes, we take customer privacy seriously and use reasonable security measures to protect your personal information. Details about data usage and protection are available in our Privacy Policy.
How can I contact Loris Healthcare?
You can contact us by email at lorishealthcare7@gmail.com or by phone at +92 321 4066188 for any questions, support, or assistance.